We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or do our best to find a replacement that will work for you. Please read the Returns section below for more information.
Bank Transfer/ E-transfer
If you choose bank transfer payment method at checkout e-transfer should be sent to [email protected] If you would like to wire funds instead please email for bank deposit information. The order will not be fulfilled until funds have been deposited into our business account.
We’d like to make this as easy for you and us. If there is a problem with a product you purchased from us, please bring it back and we will do our best to replace it. If you would rather a refund, we will refund the original purchase amount within 30 days of the original purchase date (or the fulfillment date if the order was made online).
- Items must be in new condition, with all tags and original packaging included. If merchandise appears used, you may be denied a refund. We will refund to your original payment method, or for a store credit.
- Labour fees, such maintenance or other services, are non-refundable.
- Helmets, batteries, battery chargers, brake components, lubricants and cleaners, electronics, cannot be returned.
- Bikes and e-bikes may be subject to a restocking fee of up to 15% dependant on condition and mileage.
- Special order or custom order items may not be returned.
Prices and Information
We make every effort to maintain current, accurate inventory and prices in our e-commerce site. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please help us with this by bringing any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to view your transaction information.
If we were to use a third-party service providers to perform functions on our behalf, such as fulfilling orders and delivering packages, they need access to some personal information in order to perform their duties but may not use this information for other purposes.
Safe, Respectful and Inclusive Environment
Bishop’s Family Cycles strives to maintain a safe, respectful and inclusive environment for our customers, suppliers, and staff. We promise to act ethically and to foster an environment that is free from discrimination and harassment. If you have a complaint, please contact us immediately at [email protected].ca
Similarly, abuse of Bishop’s Family Cycles staff will not be tolerated. We reserve the right to refuse service if we feel that our attempts to foster a respectful environment are being challenged.